Terms of Service
Terms & Conditions
Effective Date: January 1, 2026
By accessing the SprintScale website or engaging our services, you agree to comply with and be bound by these Terms & Conditions.
1. Services & Engagement Model
SprintScale provides productized agile project management, workspace architecture, and ongoing execution services. All deliverables and scope are governed by your selected service tier (Starter Retainer or Embedded Lead).
2. Remote & Asynchronous Operations
All services are rendered on a remote and asynchronous basis. Our standard operational hours involve daily workspace checks and blocker resolutions Monday through Friday. Real-time meetings, calls, or synchronous syncs are strictly restricted to pre-scheduled weekly or bi-weekly appointments.
3. Subcontracting & Outsourcing Rights
Client expressly acknowledges and agrees that SprintScale may, at its sole discretion, outsource, subcontract, or assign any portion of the services, administrative tasks, or technical execution to qualified third-party contractors, agencies, or offshore personnel. SprintScale remains fully responsible for the overall quality and delivery of the final output.
4. Compensation, Retainers, & Billing
Services operate on a recurring monthly retainer model and are billed in advance.
Payment is due prior to the start of each 30-day service cycle.
Unpaid balances exceeding 5 business days past the due date may result in an immediate pause of active sprint management until accounts are brought current.
4A. 30-Day Pilot & Sprint Rescue Diagnostic: Scope and Payment
Provider. Services are provided by Raheem Chaudhry, a sole proprietor doing business as SprintScale, New Jersey (5 Roney Rd, Edison, NJ 08820).
Pilot scope. The 30-Day Sprint Audit & Setup ($1,250, one-time) covers one (1) board, one (1) project, and up to five (5) people, with about ten (10) hours of Provider time in total. It includes the deliverables listed on the /sprint-audit-pilot page. It ends 30 calendar days after kickoff and does not renew automatically. Any further work needs a separate written agreement.
Exclusions. Additional boards, projects, or users; weekend or 24/7 coverage; custom software development; and unlimited project management are not included. Work outside scope is done only if agreed in writing.
No guaranteed results. SprintScale gives process support and recommendations. We do not guarantee any specific velocity, delivery dates, or business outcomes.
Payment. The full fee is due before kickoff. Sprint Rescue Diagnostic ($350) fees are credited in full toward the pilot if the pilot is purchased within 14 days of the diagnostic. The remaining $900 is due before kickoff.
Cancellation & refunds. If you cancel before kickoff, we refund the fee minus payment-processing costs. If you cancel after work starts, we keep $125 per hour of work performed, up to the fee paid, and refund the rest.
Access & data. You grant access only through your platform's user permissions (e.g., Jira or ClickUp invites). Never send passwords or credentials by email or chat. SprintScale will remove its own access within 5 business days after the engagement ends, unless agreed otherwise in writing. Workspace data is handled as Confidential Information under Section 5.
5. Intellectual Property & Confidentiality
Client IP: Clients retain 100% ownership of all proprietary assets, code, designs, and business data provided to SprintScale.
Confidentiality: Both parties agree to protect proprietary business information, strategies, and internal documentation shared during the engagement.
6. Limitation of Liability
To the maximum extent permitted by law, SprintScale’s total aggregate liability for any claims arising out of or related to these services shall be strictly limited to the total fees paid by the client to SprintScale in the preceding thirty (30) days.